This website is operated by Antony Vernazza, an independent London-based concierge enquiry and coordination service. This policy describes how information may be used when visiting this website or communicating with the related Instagram account.
1. Contact details
For questions about personal information, email antony.vernazza.live.co.uk@live.co.uk or contact @antonyvernazza on Instagram.
2. Website use
This website is informational and does not provide account registration, online checkout or a server-hosted enquiry form. The enquiry form prepares an email draft on your device; information entered is not sent to this website unless you send the email through your own email service. Our hosting provider, Cloudflare, may process technical data (such as IP addresses and request logs) to deliver and secure the site. Some visual content and fonts may be requested from external image or font providers.
3. Messages and enquiries
If you contact us by email or Instagram, your message, contact details and any information you voluntarily provide may be used to understand and respond to your enquiry and, if appropriate, discuss arrangements with relevant independent service providers. Only share sensitive information when necessary and through an appropriate channel.
4. Instagram messaging integrations
Instagram messages are processed by Meta. Where enabled, connected services may process text, attachments or limited conversation context to support handling messages, drafting responses or interpreting media. Depending on the features being used, service providers may include ManyChat, Cloudflare and OpenAI. Availability of automated features may change.
5. Why information is used
We may use information to reply to enquiries, take steps you request before entering an arrangement, coordinate with appropriate providers where authorised, protect our systems and comply with applicable requirements. The legal basis depends on the circumstances and may include legitimate interests, steps taken at your request before a contract, and legal obligations.
6. Retention and external providers
Messages, enquiries, brief summaries and technical records may be stored by email, messaging, hosting or integration services in accordance with their settings and retention policies. We seek to keep information only as long as needed for the relevant purposes, subject to operational or legal requirements. Third-party providers may have independent privacy practices.
7. Your rights and deletion requests
Depending on applicable law, you may request access to, correction of or deletion of personal data, object to certain processing or raise a concern with a relevant regulator. To request information or deletion of data under our control, contact us through the email address above or follow the data deletion instructions. Information independently controlled by Meta and other providers may require separate requests to those providers.
8. Updates
This notice may be updated as services or integrations evolve. The current version will be published on this page.